FAQ
Frequently Asked Questions (FAQ)
1. What types of Christmas lights do you sell?
We offer a variety of high-quality Christmas lights, including LED string lights, motifs, icicle lights, fairy lights, curtain lights, and specialty decorations to make your holiday display shine.
2. Do your lights work indoors and outdoors?
Yes! Many of our lights are designed for both indoor and outdoor use. Be sure to check the product description for details on weather resistance and durability.
3. What if the product only comes with a US/EU/UK Plug?
Simply use a travel adapter. *You'll find them in our Storage/Weather Proof Box/Power Adapters/Misc Collections.
A-0308A Reverse Adapter 220V - 240VAC
A-0308A is the perfect reverse adapter you will need. It is for use of appliances and products form the EU, US and Japan, for use in Australia and New Zealand.
For Use in Australia and New Zealand
A-0308A is the perfect reverse adapter you will need, it will keep your device fully charged while your away. This adapter is most commonly used in the following countries: UK, Korea, Singapore, Malaysia, Hong Kong & parts of the Middle East, Asia and Africa, Japan, Canada, Philippines, USA, Mexico, Taiwan, parts of Thailand & South America, USA (Earthed), Canada (Earthed), Thailand, Bahamas, and parts of Asia & South America, Europe (Non Earthed Plug), Bali, Noumea, Tahiti, and parts of the Middle East, Asia & South America. (The round European plug pins share the rectangular socket of the UK plug).
Note: This product does not convert voltage. Ensure that the appliance you are plugging into the wall is suitable for Australian 240V mains.
Specifications:
- Power Rating: 220V - 240VAC
- Power Handling: 2400W
- Max. Load Current: 10AMP
Travel adapters are devices that allow you to plug any electrical appliance into a foreign electrical socket. They simply allow a device from one country to be plugged into the wall outlet of another country. For example, a UK to EU adapter allows you to plug a UK device into the adapter, and the adapter can be plugged into an EU plug socket, allowing you to use the UK device in Europe. However, travel adapters do not convert electricity.
4. How do I place an order?
Simply browse our store, add your favorite lights to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
6. Do you offer international shipping?
Yes.
7. How long does shipping take?
Shipping times vary based on location and order volume. Typically, orders are processed within 1 day, and delivery takes 2-3 weeks.
8. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Check our Return Policy for details;
https://mscsparkleco.com › pages › shipping-returns-policy
9. My lights aren't working. What should I do?
First, check the power source, connections, and any fuses included with your lights. If you're still experiencing issues, contact us for assistance.
10. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email so you can monitor its progress.
11. How can I contact customer support?
You can reach us via email at mscsparkleco@gmail.com or through our Contact Us page. We Aim to respond within 24-48 hours.