FAQ

Frequently Asked Questions (FAQ)

1. What types of lighting do you sell?

We offer a wide range of high-quality lighting solutions, including:

  • Christmas Lights: LED string lights, motifs, icicle lights, fairy lights, curtain lights, and specialty holiday decorations.
  • Event & Party Lighting: Festoon lights, neon signs, glow decorations, and themed lighting for any celebration.
  • Outdoor & Garden Lighting: Solar lights, pathway lights, wall-mounted lights, and waterproof LED setups.
  • Indoor & Decorative Lighting: LED strips, ambient mood lighting, chandeliers, desk lamps, and accent lighting.
  • Commercial & Specialty Lighting: Display lighting, illuminated signage, professional-grade installations, and architectural lighting.

2. Do your lights work indoors and outdoors?

Yes! Many of our lights are designed for both indoor and outdoor use. Be sure to check the product description for details on weather resistance and durability.

3. What if the product only comes with a US/EU/UK Plug?

Simply use a travel adapter. You'll find them in our Storage/Weather Proof Box/Power Adapters/Misc Collections.

  • A-0308A Reverse Adapter (220V - 240VAC): The perfect adapter for using appliances and lighting products from the EU, US, and Japan in Australia and New Zealand.

Note: This product does not convert voltage. Ensure that the appliance you are plugging in is suitable for Australian 240V mains.

4. How do I place an order?

Simply browse our store, add your favorite lights to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

6. Do you offer international shipping?

Yes! We ship worldwide so you can enjoy beautiful lighting wherever you are.

7. How long does shipping take?

Shipping times vary based on location and order volume. Typically, orders are processed within 1 day, and delivery takes 2-3 weeks.

8. What is your return policy?

We have a 30-day return policy—meaning you have 30 days after receiving your item to request a return. Check our full policy here:
🔗 Shipping & Returns Policy

9. My lights aren't working. What should I do?

First, check the power source, connections, and any fuses included with your lights. If you're still experiencing issues, contact us for assistance.

10. Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via email so you can monitor its progress.

11. How can I contact customer support?

You can reach us via email at mscsparkleco@gmail.com or through our Contact Us page. We aim to respond within 24-48 hours.